Who we are
Koneth Technologies Ltd is a company registered in England and Wales.
For applicable data-protection laws, Koneth may act as either a data controller or a data processor, depending on the service and circumstances.
Where we determine why and how personal information is processed, we generally act as a controller.
Where we process personal information on behalf of a business customer, such as a broker or prop firm using Koneth infrastructure, we may act as a processor and that organization may be the controller responsible for the relevant personal information.
CompanyKoneth Technologies LtdCompany number15928471Registered office128 Meridian House45 King Street
London
EC2V 8AB
United KingdomPrivacy contactprivacy@koneth.com
Information we collect
The information we collect depends on how you interact with Koneth.
Account Information
When you create or use a Koneth account, we may collect information such as:
- Name
- Email address
- Username
- Account identifiers
- Organization
- Job title or role
- Authentication information
- Account preferences
Business Information
If you represent a broker, prop firm, developer, technology provider or other organization, we may collect:
- Your name
- Business email address
- Telephone number
- Company name
- Company website
- Business role
- Country or region
- Information about your organization
- Expected account volumes
- Products or services you are interested in
- Communications with our sales or support teams
Trading & Account Data
When Koneth technology is used to provide a trading environment, we may process technical trading and account information such as:
- Trading account number or identifier
- Account balance
- Equity
- Margin information
- Orders
- Positions
- Deals and transaction history
- Trading symbols
- Order timestamps
- Trading activity
- Account status
- Server information
- Automation events
Device & Technical Information
When you access Koneth websites or applications, we may automatically receive technical information such as:
- IP address
- Device type
- Operating system
- Browser type
- Application version
- Device identifiers
- Language
- Approximate location derived from IP address
- Login timestamps
- Session information
- Crash information
- Diagnostic information
API & Developer Information
When you use Koneth developer services, we may process:
- API identifiers
- API requests
- Authentication events
- Request timestamps
- IP addresses
- Application identifiers
- Webhook activity
- Error logs
- Usage information
- Developer account information
Communications
If you contact Koneth, we may retain information contained in the communication, including:
- Emails
- Contact-form submissions
- Support conversations
- Sales enquiries
- Feedback
- Partnership enquiries
Cookies & Similar Technologies
Our websites may use cookies and similar technologies for essential functionality, security, preferences and, where permitted, analytics. More information is available in our Cookie Policy.
We do not store passwords in plain text. The organization providing your trading account may control trading and account information and may have its own privacy policy explaining how it uses your data. API credentials and other secrets should never be publicly disclosed.
How we use your information
We may use personal information for the following purposes:
Provide Koneth Services
Operate websites, applications, trading infrastructure, APIs and other Koneth products.
Authenticate Users
Verify users, maintain sessions and protect accounts.
Operate Trading Technology
Process and display trading account information, orders, positions, history and related technical data.
Provide Business Infrastructure
Provision and operate Koneth Servers, Business APIs, Automations and other services for organizational customers.
Provide Support
Respond to technical issues, enquiries and support requests.
Improve Koneth
Understand how our products perform and improve reliability, usability and functionality.
Protect Our Platform
Detect fraud, abuse, attacks, unauthorized access and other activity that may threaten Koneth or its users.
Communicate With You
Send important service messages, security notices, product information and responses to enquiries. Where required by law, marketing communications will be sent only where we have an appropriate legal basis, and you may opt out of marketing communications.
Meet Legal Obligations
Maintain records and respond to valid legal or regulatory requirements where applicable.
Our legal bases for processing
Depending on the circumstances, we may process personal information under one or more lawful bases.
Contract
Processing may be necessary to provide a product or service you or your organization has requested.
Legitimate Interests
We may process information where necessary for legitimate business interests, including:
- Operating our services
- Maintaining platform security
- Preventing abuse
- Improving our technology
- Supporting customers
- Understanding product performance
Consent
Where required, we may ask for your consent before processing information for a particular purpose. You may withdraw your consent where applicable.
Legal Obligation
We may process information where necessary to comply with applicable laws or lawful requests.
We consider the impact on your rights before relying on legitimate interests.
When Koneth processes data for businesses
Brokers, prop firms and other organizations can use Koneth technology to provide services to their own users.
In these situations, the organization may determine:
- Which trading accounts are created
- Who receives access
- What information is collected
- Which markets are available
- Which business rules apply
- Which Automations are configured
- How trading information is used within its business
Where Koneth processes personal information solely on that organization’s instructions, the organization is generally responsible for determining the purposes of that processing.
Questions about how a particular broker, prop firm or other organization uses your information should be directed to that organization.
How we share information
We do not sell your personal information.
We may share information where reasonably necessary with:
Service Providers
Companies providing infrastructure, hosting, databases, communications, analytics, security, customer support or other services used to operate Koneth.
Your Organization
Where your Koneth access is provided through a broker, prop firm, employer or another organization, relevant information may be available to that organization.
Professional Advisers
Lawyers, accountants, auditors, insurers and other professional advisers where reasonably necessary.
Corporate Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring or sale of all or part of our business, subject to appropriate protections.
Legal Requirements
We may disclose information when reasonably necessary to comply with applicable law, court orders or other valid legal processes, or to protect Koneth, our users or others.
International data transfers
Koneth is designed to serve businesses and users internationally. As a result, personal information may be processed in countries other than the country where you are located.
Where UK data-protection law requires safeguards for an international transfer, we will use an appropriate mechanism for the transfer where required.
This may include applicable adequacy regulations, contractual safeguards or another lawful transfer mechanism.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide our services
- Maintain necessary business records
- Resolve disputes
- Maintain security
- Prevent abuse
- Meet contractual obligations
- Comply with legal requirements
Retention periods may vary depending on the type of information and the service involved.
Information processed on behalf of a Koneth business customer may also be retained or deleted according to that customer’s instructions and applicable contractual requirements.
When information is no longer required, we will delete, anonymize or otherwise securely dispose of it where appropriate.
Security
We use technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction or loss. These measures may include:
- Encryption
- Access controls
- Authentication controls
- Network protections
- Monitoring
- Logging
- Infrastructure isolation
- Secure development practices
No online service or storage system can guarantee absolute security.
You are responsible for keeping your account credentials and API credentials secure.
Your data protection rights
Depending on where you live and the circumstances of the processing, you may have rights relating to your personal information. These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing relies on consent
- Raise concerns about how your information is processed
Some rights are subject to legal conditions and exceptions.
To exercise an applicable right, contact privacy@koneth.com. We may need to verify your identity before completing certain requests.
Where Koneth processes information solely on behalf of a broker, prop firm or other business customer, we may direct your request to the relevant organization or assist that organization in responding.
Automated processing
Some Koneth products allow business customers to configure automated workflows based on trading or account data.
For example, a business may configure an Automation to take an account-management action when specified conditions are met.
The business using Koneth determines the conditions and actions it configures.
Where automated processing has legal or similarly significant effects on an individual, applicable data-protection requirements may provide additional rights and protections.
Children
Koneth’s business and developer services are not intended for children.
We do not knowingly collect personal information directly from children through services intended exclusively for adults.
Organizations using Koneth technology are responsible for establishing appropriate eligibility requirements for their own services.
If you believe a child has provided personal information directly to Koneth inappropriately, contact us.
Third-party services
Koneth products may contain links to or integrate with third-party websites, applications or services.
Their privacy practices are governed by their own policies.
Koneth is not responsible for the privacy practices of independent third parties.
Changes to this Privacy Policy
We may update this Privacy Policy as our products, practices or legal obligations change.
When we make changes, we will update the Last updated date at the top of this page.
Where appropriate, we may provide additional notice of material changes.
Complaints
If you have concerns about how Koneth handles your personal information, we encourage you to contact us first so we can investigate your concern.
You may also have the right to complain to the UK Information Commissioner’s Office (ICO) or another competent data-protection authority.
Contact us
For questions about this Privacy Policy or Koneth’s handling of personal information, contact Koneth Technologies Ltd using the details below.
Koneth Technologies Ltd128 Meridian House
45 King Street
London
EC2V 8AB
United Kingdom